To contact us with a request to update your website, submit a Support Ticket. Please note, depending on the plan you pick, update requests can either be purchased in the form of credits or are included at no extra cost.
If you'd like to make updates to your website yourself, you’ll find it easy to navigate the “back-end” portion of your site. For tutorials on how to make updates, check out the Website Updates portion of our Knowledge Base for tips, tricks, and tutorials. Refer to your plan for more details on update-support options, or get in touch
- Change text
- Switch out a picture
- Add/remove products
- Update prices
- Write a blog post
- Add or update social media icons on your site
- And more.
But before you dive in, there are a few important considerations you’ll want to review as you make the decision as to whether to try updating your website on your own, though.
Risk: What Are You Risking?
Let’s be straightforward here: You may want to have us make changes for you if you’re risk-averse. That’s because—since you have full administrative access to your website—you could accidentally move or delete a section or page, or even break things. If you can’t get those fixed, you’ll want to have us fix it for you, and that is likely to be a lot more than what the cost to make a simple update would have been. In the meantime, your site is down, and that makes your business look unprofessional or worse. Are you cursed when it comes to tech? Then making the updates yourself is probably not going to be for you. If you're not very technically inclined, and not at all comfortable with, say, digital product management or customer management systems, you may not like web content management systems, either, and you may prefer to just have us make updates for you. After all, if the thought of navigating a website content management system gives you hives and panic attacks when considering all the things you might accidentally delete, it’s really not worth it. Since your website has already been built, most updates are not going to be tremendously expensive to have professionals complete, anyway.
Cost: What Are You Spending?
One consideration having to do with cost is that our time is valuable—that’s why we have to charge for it. But, your time is valuable, too! Even if you’re good with tech, chances are that we’re going to be faster (at least at first). We may be able to make several small changes in just a quarter of the time it takes you to make one—and with a lot less stress for you. So when you’re weighing costs, you don’t want to think of it in terms of the cost for our time vs the cost of you doing it for free. Calculate the cost of your time, too. If we’re doing the updates, you’re free to do other tasks relating to business administration, like planning a fall menu for your cafe, planning that important event, or writing a report with your partner, analyzing your accounts payable. That said, if you're comfortable with tech, it will probably save you money in the long run to be able to make basic changes and updates yourself...and most definitely if you're good at online learning via something like the knowledge base. If you need to make frequent updates—adding multiple new events every week, for example, or adding and removing hundreds of products each month—it will most likely be more cost effective for you to do this yourself (or to hire a content manager for your business). But consider that there will be a learning curve. It will take some time for you to get fast. You may make mistakes that you have to fix or undo. You’ll have to spend time looking things up, trying things out, and maybe shutting things down and trying again. Or you may get lost on an update, and have to call in the professionals, anyway. If making updates yourself is something you truly want to master, then be sure to allow yourself the time and space to learn. Don’t get mad at yourself; learning is a process. Occasionally calling us in to fix a mistake you made can be a part of that. We can even use some of the time you purchase to show you how to make the change you didn’t get right.