Can I Request Updates for My Website or Make Them Myself After It's Launched?

Your new website is complete! But that’s not the end of the website process. You’ll eventually need to update your site.
You may have a new diner menu, new products to add, new operating hours, expanded services, special events, or something else that just needs a tweak. Maybe you’ve updated your vision statement; maybe you want to include new photos.
Whatever the case, now you must decide whether to update your site yourself—or not. What’s your best choice? You can always purchase credits and open a support ticket to have Digilocity staff make updates for you. That’s easy, and you’re guaranteed that the changes will be handled by staff who are proficient in editing websites.

To contact us with a request to update your website, submit a Support Ticket. Please note, depending on the plan you pick, update requests can either be purchased in the form of credits or are included at no extra cost.

If you'd like to make updates to your website yourself, you’ll find it easy to navigate the “back-end” portion of your site. For tutorials on how to make updates, check out the Website Updates portion of our Knowledge Base for tips, tricks, and tutorials. Refer to your plan for more details on update-support options, or get in touch

You are free to make updates yourself. After all, you have administrative access to your site. So, you can…
  • Change text
  • Switch out a picture
  • Add/remove products
  • Update prices
  • Write a blog post
  • Add or update social media icons on your site
  • And more.

But before you dive in, there are a few important considerations you’ll want to review as you make the decision as to whether to try updating your website on your own, though.

Risk: What Are You Risking?

Let’s be straightforward here: You may want to have us make changes for you if you’re risk-averse. That’s because—since you have full administrative access to your website—you could accidentally move or delete a section or page, or even break things. If you can’t get those fixed, you’ll want to have us fix it for you, and that is likely to be a lot more than what the cost to make a simple update would have been. In the meantime, your site is down, and that makes your business look unprofessional or worse. Are you cursed when it comes to tech? Then making the updates yourself is probably not going to be for you. If you're not very technically inclined, and not at all comfortable with, say, digital product management or customer management systems, you may not like web content management systems, either, and you may prefer to just have us make updates for you. After all, if the thought of navigating a website content management system gives you hives and panic attacks when considering all the things you might accidentally delete, it’s really not worth it. Since your website has already been built, most updates are not going to be tremendously expensive to have professionals complete, anyway.

Cost: What Are You Spending?

One consideration having to do with cost is that our time is valuable—that’s why we have to charge for it. But, your time is valuable, too! Even if you’re good with tech, chances are that we’re going to be faster (at least at first). We may be able to make several small changes in just a quarter of the time it takes you to make one—and with a lot less stress for you. So when you’re weighing costs, you don’t want to think of it in terms of the cost for our time vs the cost of you doing it for free. Calculate the cost of your time, too. If we’re doing the updates, you’re free to do other tasks relating to business administration, like planning a fall menu for your cafe, planning that important event, or writing a report with your partner, analyzing your accounts payable. That said, if you're comfortable with tech, it will probably save you money in the long run to be able to make basic changes and updates yourself...and most definitely if you're good at online learning via something like the knowledge base. If you need to make frequent updates—adding multiple new events every week, for example, or adding and removing hundreds of products each month—it will most likely be more cost effective for you to do this yourself (or to hire a content manager for your business). But consider that there will be a learning curve. It will take some time for you to get fast. You may make mistakes that you have to fix or undo. You’ll have to spend time looking things up, trying things out, and maybe shutting things down and trying again. Or you may get lost on an update, and have to call in the professionals, anyway. If making updates yourself is something you truly want to master, then be sure to allow yourself the time and space to learn. Don’t get mad at yourself; learning is a process. Occasionally calling us in to fix a mistake you made can be a part of that. We can even use some of the time you purchase to show you how to make the change you didn’t get right.

Investment: What Are You Buying?

That’s why one thing you might consider if you have frequent updates to make but you’re unsure of your ability to make them—or learning through the knowledge base is not the way you learn best—is purchasing our time to help walk you through how to make certain updates. Text changes, especially, are generally easy once you know where to look for things--you can purchase credits, and we can schedule a time for you to have a bit of a lesson on the basics. One credit is worth 30 minutes of teaching time. You would probably want at least two credits, or one hour, to run through a few basics. You would purchase those credits in the normal way and open a support ticket requesting we schedule a lesson. Those lessons must occur during business hours... but we can't, of course, guarantee how much you'll be able to master. However, you will have invested in professional development for you or your staff. Being able to confidently update your website yourself is a valuable skill to have

The Upshot

When making decisions about the best way to go about updating your site, you'll want to consider your personal skillset—or the skills of the staff member who will be responsible for updates—and then you’ll want to weigh what you think is likely to be your best investment, given the costs and risks, in time and money.

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